Do you have a complaint against a department or government entity?
The Ombudsman is the defender of the public and will investigate your complaint in a fair, transparent and impartial manner. The Ombudsman will conclude whether the conduct of the government department or government entity is proper or not and may propose a solution to your complaint.
The Ombudsman handles only complaints against a government department or government entity charged with public authority.
You must first inform the department or government entity that you have a complaint.
How is a complaint filed?
A complaint may be filed in writing, by filling out the complaint form on this website, or by visiting the Bureau in person. The complaint should contain at minimum:
- Your full name and contact details
- The name of the government department or entity you are complaining about
- A clear description of the conduct you are complaining about
- The date(s) of the conduct
- Any documentation relevant to your complaint
Confidentiality
All complaints are treated with the utmost confidentiality. Your personal information will not be disclosed without your consent except where required by law.