Ombudsman Sint Maarten

Anyone can file a complaint at the Ombudsman — natural persons as well as legal entities.

The Ombudsman handles complaints against government bodies and government entities charged with public authority. This includes complaints about poor service, unfair treatment, administrative failures, or improper conduct by a government department or entity. The Ombudsman cannot handle civil complaints between private persons or against non-government entities.

Yes. You must first inform the government department or entity about your complaint. Only if the matter has not been resolved satisfactorily can you then file a complaint with the Ombudsman.

Yes. Filing a complaint with the Ombudsman is completely free of charge.

The duration of an investigation depends on the complexity of the complaint. The Ombudsman strives to conclude investigations as efficiently as possible while ensuring a thorough and fair process. You will be kept informed of progress.

As guardian of the Constitution, the Ombudsman is the only entity that can submit a law that has been ratified, and seems to be in conflict with the Constitution, to the Constitutional Court for total or partial annulment before it goes into effect. This authority is unique within the Dutch Kingdom.

You can reach us by phone at (+1) 721 542-1250 or (+1) 721 542-1243, visit us daily between 9:00 a.m. and 5:00 p.m. at E.C. Richardson Street #13, Philipsburg, or submit a complaint online through this website.