"Have a complaint against a government department, organisation or public body?"
Pre-screening questions

Before we can start the complaint process please answer a few pre-screening questions.
The objective of pre-screening is to determine whether or not the complaint is within the jurisdiction of the Ombudsman Sint Maarten.

Information about our complaints handling procedure can be found here.

Question 1:

Is your complaint against a government department, civil servant or government entity?

Yes No
Note: If you're not sure about this question, please see our frequently asked questions page or contact us at (+1)721 542-1250 or send us an e-mail.

Ombudsman Sint Maarten Frequently Asked Questions

If you have a question about Ombudsman Sint Maarten, you may find the answer below. However, if you still have a question which is not covered by our FAQs, please feel free to contact us at (+1) 721 542-1250 or send us an e-mail.

What if the Government of ZBO does not obey a court verdict?

You may file a complaint against the department or ZBO in question. Please note that the Ombudsman will only investigate the non compliance of the verdict and NOT the contents.

My complaint is older than one (1) year, what do I do?

If your complaint is older than one year, you are advised to resubmit your letter to the department or ZBO for which the complaint was against.

Can I file a complaint if my case is in court of if I received a court verdict?

No, if your complaint is being handled in a court of law, the Ombudsman is not authorized to handle your complaint.

Where do I file a criminal complaint?

A criminal complaint can be filed at the Prosecutors Office.

See contact information below:


Emmaplein 1, Philipsburg, Sint Maarten


Phone: +1721 542 2243 or +1721 543 0109



Web: OM-Sxm.org

I have a complaint against a Notary or a Lawyer. Can I file this at the Ombudsman?

No, all complaints against lawyers or notaries can be filed with the President of the Joint Court of Justice.

See address and Email below:

Frontstreet 58 (The Courthouse)
Philipsburg, Sint Maarten
General phone number of the secretariat in Sint Maarten:
(+1721) 546 6114
General fax number of the secretariat in Sint Maarten: (+1721) 542 5451
E-mail: sintmaarten@caribjustitia.org


Indicate that the complaint is for the attention of the Supervisory Board (Kamer van Toezicht)


 


Kamer van Toezicht


E-mail: kvtn@caribjustitia.org or focur@caribjustitia.org.


Telephone: +5999 4634170 / 4634111 / 4634167

I have a complaint against GEBE, Telem and UTS. Can I file this at the Ombudsman.

No, the Ombudsman has no authority to investigate complaints filed against those companies. 

I have a complaint against my employer (Private Sector), what do I do?

For complaints against your employer (private sector) you are advised to visit the Labour Department and file a complaint there.

What happens after my case closes at the Ombudsman.

A report is made of the findings and recommendations are issued.

Is the Ombudsman my lawyer?

No, the Ombudsman is not your lawyer. The Ombudsman investigates complaints filed against government and private entities with public authority (ZBO).

Can the Ombudsman take my case to court?

No, in order to do so you must first hire an Attorney at Law or someone authorized to practice law in a court of law.

What is the Duty to Inform?

Before filing a complaint with the Ombudsman, you must first inform the person who the complaint is against. This must be done in writing and stamped dated.

Which Private Entities with Public Authority (ZBO) does the Ombudsman investigates?

PRIVATE ENTITIES WITH PUBLIC AUTHORITY (ZBO’S)


1.         ALGEMEEN PENSIOENFONDS SINT MAARTEN (APS)

2.         BUREAU TELECOMMUNICATIE EN POST (BTP)


3.         BUREAU INTELLECTUEEL EIGENDOM (BIP )


4.         CENTRALE BANK VAN CURAÇAO EN SINT MAARTEN (CBCS)


5.         GERECHTSDEURWAARDERS (voor zover deze werkzaamheden niet onder verantwoordelijkheid van een rechter worden verricht)


6.         HUURCOMMISSIE


7.         STICHTING KADASTER en HYPOTHEEKWEZEN


8.         KAMER VAN KOOPHANDEL (KVK)


9.         KUSTWACHT


10.       MOTOR VEHICLE INSPECTION CENTER(MVIC)


11.       SCHOOLBESTUREN


12.       STICHTING JUSTIËLE INRICHTINGEN BOVENWINDEN (SJIB)


13.       SIMPSON BAY LAGOON AUTHORITY CORPERATION (SLAC)


14.       SINT MAARTEN PORT AUTHORITY (SMPA)


15.       SOCIALE ZIEKTEKOSTENVERZEKERING (SZV)


16.       VRIJWILLIGERS KORPS SINT MAARTEN (VKS)


17.       VOOGDIJRAAD


18.       SINT MAARTEN HOUSING DEVELOPMENT FOUNDATION (SMHF)


19.       PJIA OPERATING COMPANY


20.       SINT MAARTEN LABORATORY SERVICES (SLS)


21.       PHILIPSBURG JUBILEE LIBRARY (PJL)

What is a Government entity?

A government entity is an entity (foundation, association or limited liability company) charged with public authority (government tasks).

What is a General regulation?

General regulation is a law. The issue of your complaint is regulated in a law or in guidelines established by government.

What is considered a policy?

A policy :guidelines established by government to regulate a situation.

What is a penal matter?

A penal matter subject to punishment under the law; a criminal matter.

What is a civil matter?

A civil matter involving individuals or groups in a legal action.

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