"Have a complaint against a government department, organisation or public body?"
Security and privacy overview

Privacy and Security
We use the latest security technology to ensure that you can interact online with us safely and confidently.
Some of the measures we take are very apparent – encryption of sensitive data, password protections, etc.

How does encryption work?
Encryption is the process of converting information into a more secure format for transmission. This means that plain text is converted (encrypted) to scrambled code while being transmitted, and then translated (decrypted) back to plain text at the receiving end of the transmission. The process of converting the information to a code is one step we take to help safeguard your privacy.

Inquiries sent through our web form use secure socket layer ("SSL").

Personal information we collect online
Personal Information means personally identifiable information such as information you provide via the Complaint form, or other online fields including name, postal or email addresses, telephone,  or mobile numbers.

How we use personal information
We may use Personal Information:

  • to respond to your inquiries and fulfill your requests;
  • to send you important information regarding the Site, changes to terms, conditions, and policies and/or other administrative information;
  • for business purposes, including data analysis, audits, developing and improving services, enhancing the Site;