"Have a complaint against a government department, organisation or public body?"
Welcome to the Website of the Ombudsman Sint Maarten.

The core task of the Ombudsman, a High Council of State of Sint Maarten, is the handling of complaints filed by the  public against a government body, including government entities charged with public authority.  The Ombudsman is limited to the authority outlined in the National Ordinance Ombudsman (AB 2013 no.20).  The Ombudsman cannot handle civil complaints (between persons or against non-government  entities). Your complaint must be against the conduct of government bodies or entities with public authority.

Anyone can file a complaint at the Ombudsman, natural persons as well as legal entities.

As guardian of the Constitution the Ombudsman is the only entity that can submit a law that has been ratified, and seems to be in conflict with the Constitution,  to the Constitutional Court for total or partial annulment  before it goes into effect .

Call us at (+1) 721 5421250 or (+1) 721 5421243 or pass by daily between 9:00 a.m.- 5:00 p.m.at the Bureau at E.C. Richardson street # 13, Philipsburg. For consultation visit us on Monday-Wednesday or Friday between 10:00 a.m. – 2:00 p.m.

Dr. Rachnilda (Nilda) Arduin

Ombudsman Sint Maarten

Do you have a complaint against a department or government entity?

The Ombudsman is the defender of the public and will investigate your complaint in a fair, transparent and impartial manner. The Ombudsman will conclude whether the conduct of the government department or government entity is proper or not and may propose a solution to your complaint.

The Ombudsman handles only complaints against a government department or government entity charged with public authority.

You must first inform the department or government entity that you have a complaint.

How is a complaint filed?
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Our Latest News
    Philipsburg; Upon invitation of the IOI to witness the launch of its recent publication on thehistory of the IOI at the Headquarters of the United Nations in celebration of the 40thanniversary of the institute, Dr. Arduin represented the Caribbean and Latin American region&n...
    Published:  16 May 2018
    On Friday, March 16, 2018 the Ombudsman, Dr. Nilda Arduin met with the Director of SZV, Mr. Glen Carty and the Corporate Secretary, Mrs Ruth Boyrard-Brewster at the Bureau of the Ombudsman. Acknowledging the importance of customers’ satisfaction with the service provid...
    Published:  19 March 2018
    Philipsburg; With eyes on the effects, recovery and rebuilding in the wake of the hurricanes of September 2017, and considering that in a short four (4) months’ time the next hurricane season will be upon us, the Ombudsman Dr. Nilda Arduin now gears attention to the pr...
    Published:  05 February 2018
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