"Have a complaint against a government department, organisation or public body?"
Welcome to the Website of the Ombudsman Sint Maarten.

The core task of the Ombudsman, a High Council of State of Sint Maarten, is the handling of complaints filed by the  public against a government body, including government entities charged with public authority.  The Ombudsman is limited to the authority outlined in the National Ordinance Ombudsman (AB 2013 no.20).  The Ombudsman cannot handle civil complaints (between persons or against non-government  entities). Your complaint must be against the conduct of government bodies or entities with public authority.

Anyone can file a complaint at the Ombudsman, natural persons as well as legal entities.

As guardian of the Constitution the Ombudsman is the only entity that can submit a law that has been ratified, and seems to be in conflict with the Constitution,  to the Constitutional Court for total or partial annulment  before it goes into effect .

Call us at (+1) 721 5421250 or (+1) 721 5421243 or pass by daily between 9:00 a.m.- 5:00 p.m.at the Bureau at E.C. Richardson street # 13, Philipsburg. For consultation visit us on Monday-Wednesday or Friday between 10:00 a.m. – 2:00 p.m.

Dr. Rachnilda (Nilda) Arduin

Ombudsman Sint Maarten

Do you have a complaint against a department or government entity?

The Ombudsman is the defender of the public and will investigate your complaint in a fair, transparent and impartial manner. The Ombudsman will conclude whether the conduct of the government department or government entity is proper or not and may propose a solution to your complaint.

The Ombudsman handles only complaints against a government department or government entity charged with public authority.

You must first inform the department or government entity that you have a complaint.

How is a complaint filed?
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Our Latest News
    Philipsburg,  Pursuant to the authority provided to the  Ombudsman by law, Dr. Arduin presented a copy of a ‘letter of concern’ sent to the Minister of Tourism, Economic Affairs, Traffic & Telecommunication with regard to the (non-response on) follo...
    Published:  18 August 2016
    Philipsburg, The Ombudsman, Dr. Nilda Arduin, recently presented to the Prime Minister, Mr. William Marlin, a summary of bottlenecks that were identified by the civil servants during the workshops that were hosted by the Ombudsmen of the Kingdom on June 27 and 28 of this yea...
    Published:  10 August 2016
    Please be informed that the Bureau Ombudsman will be closed due to activities relating to the Ombudsmen of the Kingdom event on Monday, 27 June and Tuesday, 28 June, 2016.    We apologize for any inconvenience caused. Operations will resume as usual on Wednesday...
    Published:  23 June 2016
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